Payment and Refund Policy

Last updated: 02 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through enlivenex. The courses provide informative resources dedicated to audiovisual production excellence, covering broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It covers individual course enrolments, bundled packages, and any supplementary digital materials supplied to customers in the United Kingdom.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply unless clearly stated at checkout. Currency conversion fees may be levied by your payment provider if you choose to pay in a currency other than GBP.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers. Payments are authorised at the point of purchase. All transactions are processed through secure, PCI-DSS compliant gateways to protect your financial information.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A binding contract is formed when you receive an order confirmation email following successful payment. This confirmation details the course access instructions and your order reference.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations you have 14 days from the date of purchase to cancel if you have not accessed the course materials. Digital content downloads or streaming that begins within this period with your consent waives the right to cancel.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused courses within the 14-day cooling-off period. Once course access has been granted and content viewed, refunds are not provided except in cases of technical fault on our side. Promotional or discounted purchases are generally non-refundable after access begins.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, and reason for the request. Include any supporting evidence such as screenshots of technical issues. Requests must be submitted within the applicable time limits.

Inspection, Approval, Rejection, and Notification of the Refund Decision

We will review your request within 10 working days. You will receive written notification of approval or rejection via email. If rejected, the reasons will be explained clearly.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 working days, though it may take up to 14 days for funds to appear depending on your bank or payment provider.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course content is non-returnable once downloaded or streamed. Subscription renewals follow the same 14-day rule from each renewal date. Promotional offers cannot be refunded if the promotional terms state they are final.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments will result in course access being withheld until resolved. Duplicate charges are investigated and refunded automatically where verified. Chargebacks or suspected fraud will lead to immediate account review and possible suspension pending investigation.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. These rights cannot be excluded or limited.

Contact Route, Policy Changes, and Last-Updated Date

For queries contact us via the form on our Contacts page or email [email protected]. We may update this policy periodically; changes will be posted here with a new last-updated date. Continued use of the site after changes constitutes acceptance of the revised terms.